Hi Carolyn, I just want to make sure I understand all of the facts of the situation that being said if you are feeling unsafe in the office please take the appropriate precautions. I cannot advise you on whether to contact the local authorities or not but support your decision to do so if needed, your safety is what is most important to the organization. Thank you, Kathryn Nester HR Business Support Team If you require immediate assistance, please contact the HR Service Center at 1.888.874.8088
On Fri, May 30 3:09 PM
, HR Business Support <hrconfidential@thekey.com> wrote:
Hi Carolyn,
Thank you for the information. What were the poor choice of words? Additionally can you clarify the exact reason for termination (example, insubordination, misconduct, violation of policy?) and do we have the incidents leading up to termination and following termination well documented?
Thank you,
Kathryn Nester
HR Business Support Team
If you require immediate assistance, please contact the HR Service Center at 1.888.874.8088
On Fri, May 30 3:04 PM
, Carolyn <carolyn.daoust@thekey.com> wrote:
The aggression was in the form of tone of voice, rudeness and poor choice of words.
There was no physical aggression however he was asked to remove himself from the conversation in every conversation we had with her and he refused.
They accused us of not knowing the law, she said we are the reason she is homeless, that we don't pay her enough, that we changed her salary without advising her, that we had her work too many days (which she agreed to), that we never issued a new contract when the tasks and hours changes with the client.
Carolyn Daoust
Gestionnaire des Ressources Humaines/Employee Care Manager
Ressources Humaines/Human Resources 514-907-5065
TheKey.ca
On Fri, May 30, 2025 at 1:10 PM Kathryn Nester <knester@thekey.com> wrote:
Hi Carolyn,
Thank you for reaching out. Before I can recommend next steps:
Can you tell me what exactly the aggression looks like in these incidents? (tone of voice, threats, physical violence, etc).
What specific allegations did they make?
Are the details of these incidents well documented in the caregivers clearcare file?
Thank you,
Kathryn
On Fri, May 30, 2025 at 12:47 PM Carolyn Daoust <carolyn.daoust@thekey.com> wrote:
No.
Carolyn Daoust
Gestionnaire des Ressources Humaines/Employee Care Manager
Ressources Humaines/Human Resources 514-907-5065
TheKey.ca
On Fri, May 30, 2025 at 12:47 PM Timothy Thomas <tt@thekey.com> wrote:
Was hr and Kathryn looped in on the original termination?
On Fri, May 30, 2025 at 12:43 PM Carolyn Daoust <carolyn.daoust@thekey.com> wrote:
Hi Everyone.
We have had many issues with Monika Josza. She has always bothered us with wanting more money etc...we increased her to keep her on the case that she was on.
When requesting a higher salary, she called the office and spoke to myself as well as others, with her male cousin on the line as well. He is very aggressive and takes over the conversation when Monika is more than capable of communicating with us.
She blamed us for losing her apartment because she does not make enough money. She did call off quite a bit and had she not, she would have been making overtime hours.
The week of May 12th, the client decided to reduce the hours since he was always letting her go early (she was always paid the full shift). She was upset and came to the office on May 14th with her male cousin. Nikita and I were at the office and we felt very uncomfortable due to their aggressiveness. She demanded a new contract, which does not exist...I did send her the original one from when she was hired. They were very accusing and rude, saying they know the law and that the lawyers would be contacting us etc... I drove Nikita home that day as we felt unsafe. We have since been very careful at the office and keeping the office locked at all times.
After this encounter, we terminated her employment. This was done by phone with Nikita and I and Monika and her cousin recorded our conversation. They were very aggressive and rude. She received her last pay today and is asking where her 2 weeks indemnity is? She is calling the office non-stop and always has her cousin on the line. She told Mina that they have opened a file with Normes du Travail which I do not 100% believe.
What would be the next steps here? Should we be calling the police? Getting a restraining order? Anyone in the office is on guard in case they show up.
Please advise.
Thank you.
Carolyn Daoust
Gestionnaire des Ressources Humaines/Employee Care Manager
Ressources Humaines/Human Resources 514-907-5065
TheKey.ca
--
Kathryn Nester
HR Generalist | TheKey
Mobile: 647.932.5787
I am in the Eastern Time Zone and am sending this email at a time that suits my work schedule; please do not feel obligated to reply outside of your working hours.