There are probably 300 or more miles in between my southernmost county and
downstate counties.
Diane
On Wed, Nov 20, 2024 at 2:00 PM Emily Swackhamer <
emily.swackhamer@thekey.com> wrote:
> I’m not sure what the furthest county south is that is currently licensed
> for IL..but I highly doubt it. These are the southernmost counties right on
> the boarder or IL and MO
>
> On Wed, Nov 20, 2024 at 1:44 PM Amanda Fults <amanda.fults@thekey.com>
> wrote:
>
>> Ugh, none of them are? Hmm then I don't believe the state will approve
>> the request. :(
>>
>> On Wed, Nov 20, 2024 at 1:42 PM Emily Swackhamer <
>> emily.swackhamer@thekey.com> wrote:
>>
>>> These counties are not contiguous unfortunately.
>>>
>>> On Wed, Nov 20, 2024 at 1:39 PM Amanda Fults <amanda.fults@thekey.com>
>>> wrote:
>>>
>>>> Additionally, please confirm that the requested additional counties are
>>>> contiguous to our current approved counties, otherwise the state will not
>>>> approve.
>>>>
>>>> On Wed, Nov 20, 2024 at 1:30 PM Emily Swackhamer <
>>>> emily.swackhamer@thekey.com> wrote:
>>>>
>>>>> Thank you Amanda!
>>>>>
>>>>> On Wed, Nov 20, 2024 at 1:29 PM Amanda Fults <amanda.fults@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>> Here is what I put together for 3-5. Let me know if it makes sense
>>>>>> and aligns with our practices or if sections need to be revised.
>>>>>>
>>>>>> 1. How administration will manage the added service area for staff
>>>>>> assignment and supervisionThe agency will implement a structured
>>>>>> management system to ensure the efficient assignment and supervision of
>>>>>> staff within the expanded service area:
>>>>>>
>>>>>> - Staffing Plan: The agency will assess the staff-to-client ratio
>>>>>> in the added area and hire additional personnel if necessary to maintain
>>>>>> quality service delivery.
>>>>>>
>>>>>>
>>>>>> - Technology Integration: The agency will use its scheduling
>>>>>> software to assign staff based on client needs, geographic proximity, and
>>>>>> staff availability. This system ensures minimal travel time and optimal
>>>>>> coverage.
>>>>>>
>>>>>>
>>>>>> - Supervisory Framework: The agency will designate regional
>>>>>> supervisors for the added service area, ensuring consistent oversight of
>>>>>> caregivers and regular communication with the main office. These
>>>>>> supervisors will monitor performance and adherence to policies.
>>>>>>
>>>>>>
>>>>>> 2. The process for client onsite home supervisory visits per
>>>>>> regulations going to be met
>>>>>>
>>>>>> The agency will ensure compliance with regulatory requirements for
>>>>>> supervisory visits by:
>>>>>>
>>>>>>
>>>>>> -
>>>>>>
>>>>>> Supervisor Assignments: Each client will be assigned a qualified
>>>>>> supervisor responsible for conducting onsite home visits within the
>>>>>> required timeframe as outlined by IDPH regulations.
>>>>>>
>>>>>>
>>>>>>
>>>>>> -
>>>>>>
>>>>>> Visit Scheduling: Supervisory visits will be scheduled in
>>>>>> advance, documented, and tracked in the agency's case management system.
>>>>>> Unscheduled spot-checks will also be conducted as needed to ensure service
>>>>>> quality.
>>>>>>
>>>>>>
>>>>>>
>>>>>> -
>>>>>>
>>>>>> Documentation and Follow-Up: During each visit, the supervisor
>>>>>> will assess caregiver performance, review the client's care plan, and
>>>>>> address any issues. A standardized checklist will be used to document
>>>>>> observations, which will then be reviewed and maintained at the agency
>>>>>> office.
>>>>>>
>>>>>>
>>>>>> 3. How the client medical records will be sent to the agency office
>>>>>> from the staff in the proposed areaThe agency will maintain secure
>>>>>> and efficient processes for transferring client medical records to the main
>>>>>> office:
>>>>>>
>>>>>> - Electronic Records System: All client documentation will be
>>>>>> maintained in the agency’s electronic records system WellSky which allows
>>>>>> caregivers and staff to upload documentation in real time.
>>>>>>
>>>>>>
>>>>>> - Verification and Filing: Once received, the main office will
>>>>>> verify the completeness of the records and integrate them into the client's
>>>>>> primary file. The agency will establish a quality assurance process to
>>>>>> verify that all client records from the expanded service area are received,
>>>>>> reviewed, and filed appropriately in compliance with IDPH regulations.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Nov 20, 2024 at 9:27 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> Amanda, would you have answers to question 4 & 5 based on previous
>>>>>>> applications?
>>>>>>>
>>>>>>> In the meantime, Emily, can you take a stab at the first three and
>>>>>>> let's come together for a quick meeting to review.
>>>>>>>
>>>>>>> Thanks!
>>>>>>>
>>>>>>> On Tue, Nov 19, 2024 at 2:04 PM Amanda Fults <
>>>>>>> amanda.fults@thekey.com> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>> We will need the following information in order to request new
>>>>>>>> counties in our letter to the state for approval. Please provide the
>>>>>>>> requested information as soon as possible.
>>>>>>>>
>>>>>>>>
>>>>>>>> -
>>>>>>>>
>>>>>>>> All the staff you employ with an asterisk (*) to identify the
>>>>>>>> staff you have allocated to
>>>>>>>>
>>>>>>>> service the requested area upon approval.
>>>>>>>>
>>>>>>>>
>>>>>>>> -
>>>>>>>>
>>>>>>>> The reason for the expansion request (i.e. currently receiving
>>>>>>>> requests for service in
>>>>>>>>
>>>>>>>> that county).
>>>>>>>>
>>>>>>>>
>>>>>>>> -
>>>>>>>>
>>>>>>>> How administration will manage the added service area for staff
>>>>>>>> assignment and
>>>>>>>>
>>>>>>>> supervision.
>>>>>>>>
>>>>>>>>
>>>>>>>> -
>>>>>>>>
>>>>>>>> The process for client onsite home supervisory visits per
>>>>>>>> regulations going to be met.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> -
>>>>>>>>
>>>>>>>> How the client medical records will be sent to the agency
>>>>>>>> office from the staff in the
>>>>>>>>
>>>>>>>> proposed area.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Nov 19, 2024 at 10:38 AM Sean Cygan <scygan@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> I will start working on this. Sean
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Nov 19, 2024 at 8:28 AM Amanda Fults <
>>>>>>>>> amanda.fults@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Thanks Audra. @Sean Cygan <scygan@thekey.com> please complete
>>>>>>>>>> the process for adding counties to our Illinois license and submit to the
>>>>>>>>>> state for approval.
>>>>>>>>>>
>>>>>>>>>> On Mon, Nov 18, 2024 at 6:03 PM Audra Williams <audraw@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Amanda!
>>>>>>>>>>>
>>>>>>>>>>> We would like to be able to service clients in the below
>>>>>>>>>>> Illinois counties. Would you be able to add these counties and submit to
>>>>>>>>>>> the state for approval? Also, do you know how long the approval process
>>>>>>>>>>> will take? We have 2 clients now that need service.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> - Madison
>>>>>>>>>>> - St. Claire
>>>>>>>>>>> - Monroe
>>>>>>>>>>> - Clinton
>>>>>>>>>>> - Washington
>>>>>>>>>>> - Bond
>>>>>>>>>>> - Jersey
>>>>>>>>>>>
>>>>>>>>>>> Thank you so much! Let us know if you need anything else.
>>>>>>>>>>>
>>>>>>>>>>> Best,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Audra Williams
>>>>>>>>>>> Director, Divisional Operations
>>>>>>>>>>> (425) 757-7027
>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Amanda Fults
>>>>>>>>>> Senior Regulatory, Compliance Manager
>>>>>>>>>> 714-623-6918
>>>>>>>>>> amanda.fults@thekey.com
>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>> CONFIDENTIALITY NOTICE: The information in the Email is
>>>>>>>>>> confidential and may be privileged. This Email is intended solely for the
>>>>>>>>>> named recipient or
>>>>>>>>>> recipients. If you are not the intended recipient, any use,
>>>>>>>>>> disclosure,
>>>>>>>>>> copying or distribution of this Email is prohibited. If you are
>>>>>>>>>> not the
>>>>>>>>>> intended recipient, please inform us by replying with the subject
>>>>>>>>>> line
>>>>>>>>>> marked "Wrong Address" and then deleting this Email and any
>>>>>>>>>> attachments.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Amanda Fults
>>>>>>>> Senior Regulatory, Compliance Manager
>>>>>>>> 714-623-6918
>>>>>>>> amanda.fults@thekey.com
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>> CONFIDENTIALITY NOTICE: The information in the Email is
>>>>>>>> confidential and may be privileged. This Email is intended solely for the
>>>>>>>> named recipient or
>>>>>>>> recipients. If you are not the intended recipient, any use,
>>>>>>>> disclosure,
>>>>>>>> copying or distribution of this Email is prohibited. If you are not
>>>>>>>> the
>>>>>>>> intended recipient, please inform us by replying with the subject
>>>>>>>> line
>>>>>>>> marked "Wrong Address" and then deleting this Email and any
>>>>>>>> attachments.
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Amanda Fults
>>>>>> Senior Regulatory, Compliance Manager
>>>>>> 714-623-6918
>>>>>> amanda.fults@thekey.com
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>> CONFIDENTIALITY NOTICE: The information in the Email is confidential
>>>>>> and may be privileged. This Email is intended solely for the named
>>>>>> recipient or
>>>>>> recipients. If you are not the intended recipient, any use,
>>>>>> disclosure,
>>>>>> copying or distribution of this Email is prohibited. If you are not
>>>>>> the
>>>>>> intended recipient, please inform us by replying with the subject
>>>>>> line
>>>>>> marked "Wrong Address" and then deleting this Email and any
>>>>>> attachments.
>>>>>>
>>>>>>
>>>>
>>>> --
>>>> Amanda Fults
>>>> Senior Regulatory, Compliance Manager
>>>> 714-623-6918
>>>> amanda.fults@thekey.com
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>> CONFIDENTIALITY NOTICE: The information in the Email is confidential
>>>> and may be privileged. This Email is intended solely for the named
>>>> recipient or
>>>> recipients. If you are not the intended recipient, any use, disclosure,
>>>> copying or distribution of this Email is prohibited. If you are not the
>>>> intended recipient, please inform us by replying with the subject line
>>>> marked "Wrong Address" and then deleting this Email and any attachments.
>>>>
>>>>
>>
>> --
>> Amanda Fults
>> Senior Regulatory, Compliance Manager
>> 714-623-6918
>> amanda.fults@thekey.com
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>> CONFIDENTIALITY NOTICE: The information in the Email is confidential and
>> may be privileged. This Email is intended solely for the named recipient or
>> recipients. If you are not the intended recipient, any use, disclosure,
>> copying or distribution of this Email is prohibited. If you are not the
>> intended recipient, please inform us by replying with the subject line
>> marked "Wrong Address" and then deleting this Email and any attachments.
>>
>>