Today I noticed there were a few calls that literally rang twice and by the
time I answered, the call ended. Not sure if the caller hung up or if it
went straight to the answering service? Some of the calls on 8x8 now have
the caller ID, but not all of them; this one did not.
Last week when the phones were extremely slow, I called 416-855-2333 from
my personal cell phone, and when I clicked the leads option, it went
straight to the answering service without ringing once! 8x8 on my work cell
or my laptop did not ring, and the HCA TO team were all green (available),
so I believe it should have gone to them before going to the answering
service.
Taneshia Persaud, RPN, GCP | General Manager and (Interim) Clinical Care
Manager
Mavencare and Home Care Assistance (HCA)
70 Richmond St. E, #200 | Toronto, ON M5C 1N8
Office: 416-855-2333 》press #2, then #2 again
Cell: 647-406-9253
taneshia.persaud@thekey.com
www.torontohomecareassistance.ca
On Wed., Jul. 27, 2022, 5:47 p.m. Cheryl Cartwright, <ccartwright@thekey.com>
wrote:
> Hi All,
>
> We seem to be missing a lot of calls they are being filtered to the
> service without even coming our way. Ove the last two days I have received
> messages from the service from calls that never even came to me.
>
> I hate the service is there first point of contact unless absolutely
> necessary but it seems more calls are being filtered to them before we are
> even getting them or not having enough time to answer them.
>
> Any advice or thoughts Isabelle?
>
> Cheryl
>