--000000000000a3fd8405ee031bf0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes I will reach out to our rep, please have Roxanna continue to communicate on her ticket as well On Mon, Nov 21, 2022 at 2:26 PM Tori Porter-Martin wrote: > Bjorn, can you follow up on the email they sent you or should Roxana own > communication with them via her ticket? Not sure which will get more > visibility/quick attention. > > Thanks, > Tori > > On Mon, Nov 21, 2022 at 5:14 PM Ken Citron wrote: > >> Please advise me when this is fixed and if they have any information as >> to cause. Who will reach out for an update if we do not hear? When? >> >> >> >> On Nov 21, 2022, at 3:55 PM, Roxana Cruz > clearcaresupport@homecareassistance.com> wrote: >> >> =EF=BB=BF >> I had someone from payroll reach out to us regarding Montreal CC - I hav= e >> a ticket with CC and they attached my call to this issue. I can share he= re >> if I hear anything as well. >> >> Thank you. >> >> >> >> On Mon, 21 Nov at 3:49 PM , ClearCare Support > clearcaresupport@homecareassistance.com> wrote: >> Hi Tim, thanks for confirming. Will let you know if Engineering hears >> anything. >> >> Tori >> >> On Mon, Nov 21, 2022 at 3:12 PM Timothy Thomas wrote: >> >>> Yes we've noticed the issues. Clearcare can be very slow at times. >>> >>> We haven't heard anything from Clearcare yet. >>> >>> On Mon, Nov 21, 2022 at 3:11 PM Tori Porter-Martin >> tori.portermartin@thekey.com> wrote: >>> >>>> Hi Tim, >>>> >>>> Please see below highlighted in yellow. Would you be able to share thi= s >>>> with your teams who might be affected? I'll let you know if we hear an= y >>>> updates from ClearCare. >>>> >>>> Thanks very much, >>>> Tori >>>> >>>> >>>> ---------- Forwarded message --------- >>>> From: Bjorn Cooley >>>> Date: Mon, Nov 21, 2022 at 2:51 PM >>>> Subject: Fwd: Degraded Performance >>>> To: Tori Porter-Martin , Andy Feldman >>> afeldman@thekey.com>, Amy Freeman , Ken Citron >>> kcitron@homecareassistance.com> >>>> >>>> >>>> @Tori please share as needed >>>> >>>> ---------- Forwarded message --------- >>>> From: Oscar Weathersby >>>> Date: Mon, Nov 21, 2022 at 11:00 AM >>>> Subject: RE: Degraded Performance >>>> To: Oscar Weathersby >>>> >>>> >>>> Our engineering team is continuing to investigate this issue, which >>>> seems to have limited impact. >>>> >>>> >>>> Hello, >>>> >>>> Our Incident Response team is investigating an issue that may cause >>>> Canadian agencies to be unable to process their payroll and billing. T= he >>>> rest of the ClearCare platform is not affected by this issue. >>>> >>>> We will keep you updated via our status page, >>>> status.clearcareonline.com >>>> , >>>> as we have more information. >>>> >>>> Thank you for your patience. >>>> >>>> >>>> Connected care. Smarter care. >>>> *Learn more at WellSky.com * >>>> >>>> *This message (including any attachments) constitutes a private >>>> communication intended for a specific individual(s) and ma