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Duepree House

From
Will Reid <wreid@thekey.com>
To
Timothy Thomas <tt@thekey.com>
CC
Laura Horval <lhorval@thekey.com>
Date
Fri, 20 Mar 2026 08
Folder
INBOX
Tim,
We are going to have to credit the DH $14,674.00 on their next March
invoice. Laura has outlined the issue below. Who all needs to get this to
ensure it’s handled correctly?

We did a recent audit of the RA billing and discovered that when a team
member was off boarded and a new team member was brought on that she was
not trained on adding unscheduled visits from 24/7 reports to the monthly
billing report that Deupree uses to bill their residents. We did a look
back of the 23 month period when these visits weren’t being added to find
the missed revenue opportunity for Deupree House.

*Will Reid*

Partner | TheKey

Mobile: 513.707.2304

<http://www.thekey.com>

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