Re: Heather Matthewson - HCA Winnipeg - The Key - Declined Payments

--0000000000002b616f0615354b19 Content-Type: multipart/alternative; boundary="0000000000002b616d0615354b18" --0000000000002b616d0615354b18 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Both Mark and Heather have been informed we are close to suspending services ,due the arrears. I am away next week on Vacation so someone may need to communicate on my behalf if that occurs. On Wed, Apr 3, 2024 at 10:31=E2=80=AFAM John Janiga wrote: > Hello Brian, > > Thanks for the quick update. > > I will monitor the account and keep you informed on any payments made. > > Best, > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Wed, Apr 3, 2024 at 11:21=E2=80=AFAM Brian Boxall = wrote: > >> Heather did respond saying she expects this to be any time now. I did >> inform her that we are close to suspending services. >> >> No return call from Mark yet. >> >> >> On Wed, Apr 3, 2024 at 9:46=E2=80=AFAM Brian Boxall = wrote: >> >>> I also LVM with Heather M for an update >>> >>> On Wed, Apr 3, 2024 at 9:36=E2=80=AFAM Brian Boxall wrote: >>> >>>> Yes, 28 hrs a week >>>> >>>> On Wed, Apr 3, 2024 at 9:30=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Is this client still on service? >>>>> >>>>> On Wed, Apr 3, 2024 at 10:24=E2=80=AFAM John Janiga >>>>> wrote: >>>>> >>>>>> Thank you Brian. >>>>>> >>>>>> *John Janiga* >>>>>> Senior Accounts Receivable Specialist >>>>>> *john.janiga@thekey.com * >>>>>> *408-647-7538 * >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> >>>>>> On Wed, Apr 3, 2024 at 10:13=E2=80=AFAM Brian Boxall >>>>>> wrote: >>>>>> >>>>>>> Left a voicemail asking for a callback asap >>>>>>> >>>>>>> On Wed, Apr 3, 2024 at 9:11=E2=80=AFAM Brian Boxall >>>>>>> wrote: >>>>>>> >>>>>>>> I will call him now. >>>>>>>> >>>>>>>> On Wed, Apr 3, 2024 at 9:04=E2=80=AFAM John Janiga >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Hello Chuck and Tim, >>>>>>>>> >>>>>>>>> We still have yet to receive payment for Heather's account balanc= e >>>>>>>>> Matthewson, Heather 6 $2,570.40 $5,997.60 $5,997.60 $14,5= 65.60 >>>>>>>>> >>>>>>>>> Does anyone have an update from Mark Mathewson, he stated he was >>>>>>>>> working with Marc Atkinson directly. >>>>>>>>> >>>>>>>>> Mark Matthewson >>>>>>>>> Mar 18, 2024, 2:22=E2=80=AFPM >>>>>>>>> to me, Heather, Brian, Chuck >>>>>>>>> John: >>>>>>>>> >>>>>>>>> FYI I have asked Marc Atkinson (on Friday March 15th) to send me >>>>>>>>> a copy of the all of the account activity going through Heather= =E2=80=99s account >>>>>>>>> including both invoices and payments (i.e, the detail account rec= eivable >>>>>>>>> detail transaction going through Heather=E2=80=99s A/R) so that I= can >>>>>>>>> determine what's gone wrong and how to fix the same at Heather's = end. >>>>>>>>> I suggest that you connect with Marc to see where he's at. >>>>>>>>> On receipt of the information I hope to solve the problem. >>>>>>>>> >>>>>>>>> >>>>