This is a multipart message in MIME format. ------=_NextPart_000_0517_01DB4BD1.4C0CB1B0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0518_01DB4BD1.4C0CB1B0" ------=_NextPart_001_0518_01DB4BD1.4C0CB1B0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Apologies for the miscommunication. I was just circling back to confirm = that previously billed tax has been credited for Vancouver Coastal = Health so open invoices are now closed. =20 Thank you, Kristy Poyner Billing Manager =20 Upcoming Time Off: December 25th for the Christmas Holiday. January 1st for the New Years Holiday. =20 =20 =20 From: Sharon Speirs =20 Sent: Wednesday, December 11, 2024 1:30 PM To: Kristy Poyner Cc: kristy.poyner@thekey.com; tt@thekey.com; = michelle.hudgins@thekey.com; lito.delapena@thekey.com; = jeannie.ortiz@thekey.com Subject: Re: RE: Home support services in the public sector are GST = exempt - [#999993] =20 Sorry I did not reply all. I have not heard anything from VCH so I am = assuming all invoices are going out now with no GST as per your = instructions to uncheck the payer parent company for tax. Thank you for = that! Is there another issue you are referring to ? Sharon=20 =20 Sharon, Speirs =20 General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com =20 =20 TheKey.ca =20 =20 = =20 =20 =20 =20 =20 =20 =20 On Wed, Dec 11, 2024 at 11:22=E2=80=AFAM Kristy Poyner = > wrote: Hi Sharon,=20 =20 Circling back here to confirm that all tax has been credited for = Vancouver Coastal Health.=20 =20 =20 Thanks,=20 Kristy Poyner =20 =20 On Tue, 12 Nov at 1:28 PM , SharonSpeirs > wrote:=20 Thanks Kristy I have gone into the Parent Payer profile and unchecked the "pay tax" = box and hit save, so hopefully that is all that is needed. We do not = have any private pay VCH clients although we do have private pay clients = that also get services from VCH and we do charge them tax at this point. Sharon =20 Sharon, Speirs =20 General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com =20 =20 TheKey.ca =20 =20 = =20 =20 =20 =20 =20 =20 =20 On Tue, Nov 12, 2024 at 9:50=E2=80=AFAM > wrote: Thank you for the clarification, Tim.=20 =20 Looping in New Client Onboarding team for visibility of this client = population as well. =20 =20 @Sharon Speirs Please adjust the tax = setting on the parent payer. Snip below for reference from the Parent = Payer screen. Let us know if you need any assistance with this. When = clients are billed to a parent payer, the setting for parent payers = should be made on the parent payers=E2=80=99 profile in ClearCare as the = client=E2=80=99s profile only impacts private pay billings directly to = the client. =20 =20 If billed privately in the future, should the VCH clients be billed tax? = If yes, the clients=E2=80=99 individual profiles should be updated to = charge tax accordingly and ensure this is not overlooked.=20 =20 = =20 =20 =20 Thank you, Kristy Poyner Billing Manager Krist