This is a multipart message in MIME format. ------=_NextPart_000_0336_01DB795E.619FF040 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0337_01DB795E.61A01750" ------=_NextPart_001_0337_01DB795E.61A01750 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I am working through Phase 1 right now. If we receive all good feedback = I will request you to be up next! This will be within the next week.=20 =20 Thank you,=20 =20 Michelle Schefter (Formally Michelle Kenaga) Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com =20 =20 =20 From: Will Reid =20 Sent: Friday, February 7, 2025 12:18 PM To: michelle.kenaga@thekey.com Cc: Jeannie Ortiz ; Miranda Norman = ; Steve Sudberry ; = Timothy Thomas Subject: Re: LTCi =20 Great! When should we expect to hear from you? Will Reid=20 Partner =09 wreid@thekey.com=20 513-707-2304 =09 TheKey.com=20 =20 =20 =20 On Fri, Feb 7, 2025 at 2:18=E2=80=AFPM > wrote: Hi Will, =20 Thank you for reaching out here! We are making our way through the = different Regional Directors locations. As we are sharing the data in a = phased approach. I will set some time with you, Steve, and Tim and we = can share the data we have and explain next steps. =20 =20 Thank you,=20 =20 Michelle Schefter (Formally Michelle Kenaga) Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com =20 =20 =20 From: Will Reid >=20 Sent: Friday, February 7, 2025 10:55 AM To: Jeannie Ortiz > Cc: Michelle Schefter >; Miranda Norman = >; Steve = Sudberry >; Timothy = Thomas > Subject: Re: LTCi =20 Great. Please invite me and Steve Sudberry to the call. =20 Thanks, =20 =20 Will Reid=20 Partner =09 wreid@thekey.com=20 513-707-2304 =09 TheKey.com=20 =20 =20 =20 On Fri, Feb 7, 2025 at 1:49=E2=80=AFPM Jeannie Ortiz = > wrote: Hi Will, =20 I apologize for the delay in my response. I believe the information you = received may have originated from the claims and submission department. = I will include them. Clients possess benefit amounts, and certain = carriers have established processes for increasing hours, as providers = conduct their own assessments of clients to determine their need for = care. If you would like, we can schedule a meeting to discuss this = matter in greater detail. I am adding Miranda and Michelle to assist you = with the report you are seeking. =20 On Fri, Feb 7, 2025 at 1:29=E2=80=AFPM Will Reid > wrote: Tim, Any suggestions? We'd like to utilize this strategy. =20 Thanks, Will Reid=20 Partner =09 wreid@thekey.com=20 513-707-2304 =09 TheKey.com=20 =20 =20 =20 On Mon, Jan 20, 2025 at 3:59=E2=80=AFPM Will Reid > wrote: Hello Jeannie, Are you able to assist us with this or is there someone else you suggest = we contact? =20 Thanks, Will Reid=20 Partner Please note my email has changed:=20 wreid@thekey.com=20 513-707-2304 =09 TheKey.com=20 =20 =20 =20 On Tue, Jan 7, 2025 at 12:52=E2=80=AFPM Will Reid > wrote: Jeannie, S