Re: Vittoria Iadipaolo (158209) - The Key - Overdue Invoices - Please Respond By 6.10.2024

Hello Cynthia,

Thank you for confirming, this is great news.

Best,
*John Janiga*
Collections Analyst 2
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>



On Mon, Jun 24, 2024 at 12:26 PM Cynthia Lum <clum@thekey.com> wrote:

> Hi John,
>
> We just received this e-transfer 3 hours ago for $2845.80 from him.
>
> [image: Screenshot 2024-06-24 092437.png]
>
>
> Cynthia Lum
> Client Account Specialist
> * Please note my email has changed: *
> clum@thekey.com <https://brand.thekey.com/esg/clum@thekey.com>
> 408-669-5030
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
> On Mon, Jun 24, 2024 at 5:22 AM John Janiga <john.janiga@thekey.com>
> wrote:
>
>> Hello Cynthia and Joey,
>>
>> Please see the forward from Fabio (Son) who is upset that we cannot
>> locate the e-transfer he claims has been sent.
>>
>> He will not provide proof of the e-transfer.
>>
>> @Cynthia Lum <clum@thekey.com>  Can you confirm nothing has arrived for
>> - 158209 Vittoria Iadipaolo?
>>
>> @Joey Taylor <joey.taylor@thekey.com>  If the e-transfer is not located
>> can you help with obtaining proof of the e-transfer sent ?
>>
>> The client is past due, and we show no payments received since the system
>> migration.
>>
>> Thank you for any assistance you can provide.
>>
>> Best,
>> *John Janiga*
>> Collections Analyst 2
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> ---------- Forwarded message ---------
>> From: Fabio Gatti <f.gatti7@gmail.com>
>> Date: Sun, Jun 23, 2024 at 7:06 AM
>> Subject: Re: Vittoria Iadipaolo (158209) - The Key - Overdue Invoices -
>> Please Respond By 6.10.2024
>> To: John Janiga <john.janiga@thekey.com>
>>
>>
>> Hi John,
>>
>> To be quite frank, it seems to be a bit unprofessional that your
>> organization cannot locate payments made when they’ve been made this way
>> over etransfer for almost two years now.
>>
>> The payment has a note of the clients name on it along with the invoices
>> to be paid. It is clear that your payments team does not keep track of
>> payments and is unable to allocate payments to the proper invoices.  Their
>> inability to locate payments made raises severe questions on the legitimacy
>> of your claimed overdue invoices.
>>
>> Rather than having your system send out daily emails stating overdue
>> invoices, you should really consider better tracking of incoming transfers.
>>
>>
>> Sincerely,
>>
>> Fabio Gatti
>>
>> On Jun 19, 2024, at 10:57 AM, John Janiga <john.janiga@thekey.com> wrote:
>>
>> 
>> Hello Fabio,
>>
>> I requested confirmation from our payments team of the e transfer you
>> sent.
>>
>> They were unable to locate it.
>>
>> Would you please verify the email address you sent the funds to and
>> provide a screenshot of the e transfer confirmation.
>>
>> This way I can have the transfer located and posted.
>>
>> Thank you for your assistance,
>>
>> *John Janiga*
>> Collections Analyst 2
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> On Tue, Jun 18, 2024 at 9:36 AM Fabio Gatti <f.gatti7@gmail.com> wrote:
>>
>>> Hi John,
>>>
>>> Everything was paid yesterday morning via etransfer. Please check with
>>> your own resources internally prior to calling.
>>>
>>> Let me know if there was any issue.
>>>
>>> Sincerely,
>>>
>>> Fabio Gatti
>>>
>>> On Jun 17, 2024, at 4:15 PM, John Janiga <john.janiga@thekey.com> wrote:
>>>
>>> 
>>> Bonjour Fabio,
>>>
>>>
>>>
>>>  Nos dossiers indiquent que les factures ci-jointes sont impayées.
>>> Veuillez nous informer de l'état du paiement afin que nous puissions mettre
>>> à jour nos dossiers en conséquence.
>>>
>>>
>>>
>>> Veuillez me contacter directement pour toute question ou préoccupation
>>> au 408-647-7538.
>>>
>>>
>>>
>>> Total en souffrance 2 115,08 $
>>>
>>>
>>>
>>> Les paiements peuvent être effectués à etransfer@thekey.com
>>>
>>>
>>>
>>> Cordialement,
>>> *John Janiga*
>>> Collections Analyst 2
>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>> *408-647-7538 *
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>>
>>>
>>> On Fri, Jun 7, 2024 at 9:56 AM John Janiga <john.janiga@thekey.com>
>>> wrote:
>>>
>>>> Hello Fabio,
>>>>
>>>>
>>>>
>>>>  Our records indicate the attached invoices are outstanding. Please let
>>>> us know the status of payment so we may update our records accordingly.
>>>>
>>>>
>>>> Please contact me directly with any questions or concerns at
>>>> 408-647-7538.
>>>>
>>>>
>>>> Total Overdue $2,115.08
>>>>
>>>>
>>>> Payments can be made at etransfer@thekey.com
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *John Janiga*
>>>> Collections Analyst 2
>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>> *408-647-7538 *
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>