--Apple-Mail-B99641DD-DEA7-4704-ADFB-02E73B43D544 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable We have that metrics - check bonus plan for individual contributors and that= is the expectation. Based on shifts and there is a minimum, average and the= n exceptional levels. Let me know if don=E2=80=99t have. Sent from Angie's iPhone > On Jun 27, 2022, at 5:54 PM, Cathy Goffredo wrote: >=20 > =EF=BB=BF > Hello, >=20 > I hope this email finds all of you well. I am reaching out to my colleague= s in the NE and SE regions looking for some feedback. As you know we are in t= he middle of rolling out the new SOM. Overall, it is going well. We continue= to learn something every day as we embrace a new way to manage our daily op= eration. >=20 > It is no surprise to any of us that staffing can be challenging and findin= g the right staffing specialist is critical. We are currently working on met= rics for staffing specialists and finding ways to maximize their output to b= e sure we are getting the most value from each SM. I know there is no exact= science to determine the volume that one staffing specialist person can man= age. Some use shifts/hours and some use # of clients. It also depends on the= type of client, live-in or hourly, etc. >=20 > Would you all be so kind and share with me what metric you use for your st= affing managers/specialists? How many clients can one SM handle? And if you d= on't use clients, then how many shifts/hours is manageable? I know each are= a is different and client demographics are different but it would help give m= e and my team a guideline to use as we move forward with the SOM. >=20 > Thank you all in advance for your help. Hopefully the information shared i= s helpful to others as well.=20 >=20 > Cathy Goffredo > Regional Director PA & NJ > C. 267-406-5844 >=20 > Note my new email address:cathy.goffredo@TheKey.com > TheKey.com=20 >=20 --Apple-Mail-B99641DD-DEA7-4704-ADFB-02E73B43D544 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable We have that metrics - check bonus plan for= individual contributors and that is the expectation. Based on shifts and th= ere is a minimum, average and then exceptional levels. Let me know if don=E2= =80=99t have. Sent from Angie's iPhone On Jun 27, 2022, at 5:54 PM, Cathy Go= ffredo <catherine.goffredo@thekey.com> wrote: =EF=BB=BF Hello= , I hope this email finds all of you well. I am reaching o= ut to my colleagues in the NE and SE regions looking for some feedback.= As you know we are in the middle of rolling out the new SOM. Overall, it is= going well. We continue to learn something every day as we embrace a new wa= y to manage our daily operation. It is no surprise&= nbsp;to any of us that staffing can be challenging and finding the righ= t staffing specialist is critical. We are currently working on metrics for s= taffing specialists and finding ways to maximize their output to be sure we a= re get