--000000000000e23a7105ee29f15a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Got it. How long does that take and who usually gets that in the queue to develop/provides the phrasing? Are there any costs associated with it we should be aware of? On Wed, Nov 23, 2022 at 1:25 PM Isabelle La wrote: > Yes, there are French greetings just for the Montreal 8x8 recording. > > Since Canadian Standard recording has different call routing options, any > change will have to be a re-recording for new phrasing. > > On Wed, Nov 23, 2022 at 1:19 PM Alexa Graziani > wrote: > >> Thank you both! >> >> Do new recordings need to be made for Canada with the new phrasing? Or >> would we have existing versions we could use for "TheKey Formerly Home C= are >> Assistance" >> >> Tim - do you have French greetings on anything that we'd need to conside= r? >> >> >> >> On Wed, Nov 23, 2022 at 12:02 PM Isabelle La wrote: >> >>> To my knowledge, all Canadian locations are on 8x8 and they=E2=80=99re = on the >>> Ken-Appeoved version of the Canadian 8x8 Standard. For rebrand, we woul= d >>> just need to update recording to include =E2=80=9CTheKey=E2=80=9D - wit= h the option of >>> =E2=80=9CTheKey, formerly Home Care Assistance=E2=80=9D which I can do = with whoever would >>> like to decide on the updated brand phrasing for phone recording. >>> >>> I will defer to Keith/Gabe for CallRail as I=E2=80=99m not too familiar= with >>> that system. >>> >>> For Email, we just need an official go-live date and we will switch the >>> outbound default email to @thekey.com instead of @homecareassistance.co= m. >>> Of course both email addresses will work and go to the same inbox >>> regardless though so no users will miss anything. >>> >>> >>> >>> On Wed, Nov 23, 2022 at 11:40 AM Keith Moore wrote: >>> >>>> Hey Alexa, >>>> >>>> For the 8x8 portion of your email, the following locations are fully o= n >>>> 8x8 as of 11/23. >>>> >>>> West Vancouver - 1861 Marine Dr, West Vancouver BC V7V 1J7 >>>> >>>> Calgary - 10333 Southport Rd SW Unit 107, Calgary AB T2W 3X6 >>>> >>>> Winnipeg - 10B 1700 Corydon Ave Winnipeg MB R3N 0K1 >>>> >>>> Ontario - 104 375 University Ave E, Waterloo ON N2K 3M7 >>>> >>>> Montreal - 4464 Saint-Catherine St W, Westmount QC H3Z 1R7 >>>> >>>> >>>> >>>> On Wed, Nov 23, 2022 at 2:28 PM Alexa Graziani >>>> wrote: >>>> >>>>> Hi Gabe, Keith, and Isabelle, >>>>> >>>>> I'm working to put together a list of all the dependencies for Canada >>>>> to go-live as TheKey in January or Q1 of next year. >>>>> >>>>> As part of this, I'm syncing with all teams to go through the >>>>> decisions/actions that need to be taken as part of this transition an= d the >>>>> timeline/costs associated with them. >>>>> >>>>> For IT, there are three main areas we want to connect on. >>>>> >>>>> *Callrail* >>>>> Are we keeping all the phone numbers for the current offices? >>>>> Note all but the Montreal #s are in Callrail. Will need Keith/Gabe to >>>>> set up Mont