--0000000000003a7ffc06285dbf81 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Abby, Was she able to change her phone number? Remember, I cannot do anything until she removed her phone number to the account. She needs to contact Uber to do that. Thanks, On Mon, Dec 2, 2024 at 1:58=E2=80=AFPM Abby Cnossen w= rote: > Hi Annotte, > > Could you provide me with an update on this for all apart from Julianna. > > On Fri, Nov 22, 2024 at 3:21=E2=80=AFPM Anotte Francois anotte.francois@thekey.com> wrote: > >> With Julianna, I'm not sure what we can do. Because she has her old phon= e >> listed on her account, there's nothing I can do on my side. >> >> She will need to contact them to have the old phone removed from the >> account. >> >> I will check on the others for you. >> >> Thanks, >> >> Anotte >> >> >> >> On Fri, Nov 22, 2024 at 11:11=E2=80=AFAM Abby Cnossen >> wrote: >> >>> Hi Anotte, >>> >>> I have several caregiver managers who are not able to log into their >>> uber and some others who state that they do not have the correct access= . I >>> put together a spreadsheet below to assist in communication. Please rea= ch >>> out to me if you have any questions. I would be happy to get on a meeti= ng >>> to help support. >>> >>> Julianna Brown has contacted UBER support but was still unable to log >>> in. Is there anything else that we can do to get her access? >>> Uber Access - Midwest >>> >>> >>> *If at all possible to have this completed for at least Julianna, >>> Lluvia, Carrie and myself that would be incredibly helpful. * >>> >>> Thank you, >>> >>> >>> On Mon, Nov 18, 2024 at 4:20=E2=80=AFPM HR Service Center Support >> HRServiceCenter@thekey.com> wrote: >>> >>>> Thank you Anotte! >>>> >>>> >>>> *Please share your experience -*Click here to complete a 3-question >>>> survey >>>> >>>> >>>> [#INC-142667]:424188:fs >>>> >>> >>> >>> -- >>> *Abby Cnossen* >>> Manager of Quality and Service >>> Call or text: 616-271-8243 >>> TheKey.com >>> >> >> >> -- >> >> *Anotte Francois* >> >> *Disbursements Sr. Director* >> >> *anotte.francois@thekey.com * >> >> [image: TheKey] >> > > > -- > *Abby Cnossen* > Manager of Quality and Service > Call or text: 616-271-8243 > TheKey.com > --=20 *Anotte Francois* *Disbursements Sr. Director* *anotte.francois@thekey.com * [image: TheKey] --0000000000003a7ffc06285dbf81 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Abby, Was she able to change her pho= ne number? Remember, I cannot do anything until she removed her phone numbe= r to the account. She needs to contact Uber to do that. Thanks, On Mon, Dec 2, 2024 at 1:58=E2=80= =AFPM Abby Cnossen < acnossen@thek= ey.com > wrote: Hi Annotte, Could you provide me = with an update on this for all apart from Julianna. On Fri, Nov 22, 20= 24 at 3:21=E2=80=AFPM Anotte Francois < anotte.francois@thekey.com > wrote: W= ith Julianna, I'm not sure what we can do. Because she has her old phon