--000000000000be012005f9dbc5eb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Audra and Tim, Hope your week is going well. A friendly reminder that we will be sunsetting TheKey's portal infrastructure on April 30th (just over a week from now). Please confirm you have completed the required downloads on your end. Best, Michelle *Michelle Verbruggen* Chief of Staff vivtechnologies.com On Mon, Apr 10, 2023 at 10:04=E2=80=AFAM Audra Williams = wrote: > We are still working on this for NY as well. It is taking a lot longer > than expected. > > Thank you! > > On Mon, Apr 10, 2023 at 6:47=E2=80=AFAM Timothy Thomas wr= ote: > >> Hi Lucas. >> >> We will manually export the data ASAP. Should have it completed within >> the next two weeks. >> >> Thanks >> >> On Thu, Apr 6, 2023 at 12:23 AM Lucas Motro wrote: >> >>> Timothy, are we talking about a couple hundred caregivers? Sounds like >>> bulk download not an option and we can't ask to maintain the Mavencare >>> portal indefinitely so maybe you can advise whether we can look at >>> downloading caregiver files individually which it sounds like our Careg= iver >>> Ambassador has already started doing. Let us know if you have a differe= nt >>> perspective. >>> >>> Thanks, >>> L >>> >>> On Tue, Apr 4, 2023 at 6:10=E2=80=AFPM Michelle Verbruggen >> michelle.verbruggen@vivtechnologies.com> wrote: >>> >>>> Hi Tim, >>>> >>>> Unfortunately, we cannot assist with a bulk download of the data. >>>> >>>> Although we maintained the database for the remainder of March as a >>>> buffer period, there is significant cost associated with this maintena= nce. >>>> We were set to disconnect on March 31st, however, following your email= will >>>> revert back on the cost to extend/continue access for the month of Apr= il. >>>> >>>> Best, >>>> >>>> Michelle >>>> >>>> *Michelle Verbruggen* >>>> Chief of Staff >>>> vivtechnologies.com >>>> >>>> >>>> >>>>> From: Timothy Thomas >>>>> Date: Fri, Mar 31, 2023 at 11:47=E2=80=AFAM >>>>> Subject: Fwd: Maven Care Portal >>>>> To: Ryan Alexander >>>>> >>>>> >>>>> Hi Ryan, >>>>> >>>>> Are you able to support with the request below, before we lose access >>>>> to the portal? >>>>> >>>>> Thanks >>>>> Tim >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Kathryn Nester >>>>> Date: Fri, Mar 31, 2023 at 10:21=E2=80=AFAM >>>>> Subject: Maven Care Portal >>>>> To: Timothy Thomas >>>>> >>>>> >>>>> Hi Tim, >>>>> >>>>> I still need various Mavencare caregiver's documents. I've slowly bee= n >>>>> doing it but it's time consuming as you have to go through each file = and >>>>> download it individually. >>>>> >>>>> If it's possible for them to download them in bulk for each caregiver >>>>> that would be helpful >>>>> >>>>> We also have staff come to us for previous letters of employment and >>>>> various information about their employment. If we lose access to the = portal >>>>> we won't have a lot of that information, who should we direct them to= sp