Re: Access to Salesforce for Claire McCorquodale and Kristal Parris

--000000000000ebac89061adc9e2c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Everyone, I reached out to Mike Conner regarding Saviyant access request and we are having a difficult time accessing the ticket request. I'm going to loop him into this conversation as well. @Mike Conner - What information do we need from the team to make sure that we are able to give the appropriate access out? On Fri, Jun 14, 2024 at 12:30=E2=80=AFPM Renee Drobek wrote: > Hi Audra, > Let me look into this. From my understanding the access is provided by > Saviyant rather than Salesforce, so let me see where the request is at > right now in the process. > > Best Regards, > Renee > > On Fri, Jun 14, 2024 at 12:07=E2=80=AFPM Audra Williams wrote: > >> @Renee Drobek can you please escalate this? >> >> Best, >> >> On Fri, Jun 14, 2024 at 8:59=E2=80=AFAM Timothy Thomas w= rote: >> >>> 10 days and no response from SF support. >>> >>> Can I get authority to make changes? >>> >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >>> >>> ---------- Forwarded message --------- >>> From: Timon Page >>> Date: Fri, Jun 14, 2024 at 11:41=E2=80=AFAM >>> Subject: Fwd: Access to Salesforce for Claire McCorquodale and Kristal >>> Parris >>> To: Timothy Thomas >>> >>> >>> Hey Tim, here is the Salesforce ticket. >>> Timon Page >>> General Manager, Ontario >>> *Please note my email address has changed:* >>> timon.page@thekey.com >>> Mobile: (437) 223-0841 >>> TheKey.com >>> >>> >>> >>> ---------- Forwarded message --------- >>> From: Timon Page >>> Date: Tue, Jun 4, 2024 at 4:56=E2=80=AFPM >>> Subject: Access to Salesforce for Claire McCorquodale and Kristal Parri= s >>> To: Sales Force IT Support >>> >>> >>> Hi >>> >>> I am looking to get access for my 2 new CSM hires. Please advise. >>> >>> Best regards, >>> >>> Timon Page >>> General Manager, Ontario >>> *Please note my email address has changed:* >>> timon.page@thekey.com >>> Mobile: (437) 223-0841 >>> TheKey.com >>> >>> >> >> >> -- >> Audra Williams >> Director, Divisional Operations >> (425) 757-7027 >> TheKey.com >> >> >> [image: TheKey] >> > --000000000000ebac89061adc9e2c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Everyone, I reached out to Mike Conner regarding= =C2=A0Saviyant access request and we are having a difficult time accessing = the ticket request. I'm going to loop him into this conversation as wel= l.=C2=A0 @Mike Con= ner =C2=A0- What information do we need from the team to make sure that = we are able to give the appropriate access out?=C2=A0 On Fri, Jun 14, 2024 at 12:30=E2=80=AFPM Renee Drobek &lt= ; renee.drobek@thekey.com >= wrote: Hi Audra, Let me look into this. From my understanding the acc= ess is provided by Saviyant rather than Salesforce, so let me see where the= request is at right now in the process.=C2=A0 Be