--000000000000022ff3064e52da3a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry, my question wasn=E2=80=99t clear. We have opportunities that have converted to closed won but for good reasons have not started yet i.e., in rehab and won=E2=80=99t discharge for= 2-4 weeks etc. In those instances we would not want to offer the discount. How do we manage this? Thanks *Will Reid* Partner | TheKey Mobile: 513.707.2304 On Mon, Mar 30, 2026 at 4:46=E2=80=AFPM Audra Williams = wrote: > We have to bill/pay $5000 within the first month (31 days) of care. The > clock would start ticking at SOC, not date they signed the CCA. > > Hopefully that makes sense! > > Best, > > > On Mon, Mar 30, 2026 at 1:34=E2=80=AFPM Will Reid wrot= e: > >> Hello Audra, >> I have a question regarding closed won but never started. What=E2=80=99s= the >> criteria/length of time for receiving our $500 offer? It=E2=80=99s not u= ncommon for >> a client to sign on while in rehab and we have a few weeks and in some >> cases a month as we just had. I=E2=80=99d like to make sure these opport= unities do >> not receive the offer. >> >> Thank you, >> >> >> *Will Reid* >> >> Partner | TheKey >> >> Mobile: 513.707.2304 >> >> >> >> > > -- > Audra Williams > National Director, Quality and Care Innovation > audraw@thekey.com > Mobile: (425) 757-7027 > https://thekey.com > > --000000000000022ff3064e52da3a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry, my question wasn=E2=80=99t clear. We have opportunities that have converte= d to closed won but for good reasons have not started yet i.e., in rehab an= d won=E2=80=99t discharge for 2-4 weeks etc. In those instances we would no= t want to offer the discount. How do we manage this? Thanks Will Reid Partner | TheKey Mobile: 513.707.2304 On Mon, Mar 30,= 2026 at 4:46=E2=80=AFPM Audra Williams < audraw@thekey.com > wrote: We have to bill/pay $5000 within the first month =C2=A0(31 days) of care.=C2=A0 The clock would start tic= king at SOC, not date they signed the CCA.=C2=A0=C2=A0 Hopefully that mak= es sense! Best, On= Mon, Mar 30, 2026 at 1:34=E2=80=AFPM Will Reid < wreid@thekey.com > wrote: Hello Audr= a, I have a question regarding closed won but never = started. What=E2=80=99s the criteria/length of time for receiving our $500 = offer? It=E2=80=99s not uncommon for a client to sign on while in rehab and= we have a few weeks and in some cases a month as we just had. I=E2=80=99d = like to make sure these opportunities do not receive the offer. Thank you, Will Reid Partner | TheKey Mobile: 513.707.2304 = -- Audra Williams National Director, Quality and Care Innova= tion =20 audraw@thekey.com Mobile: (425) 757-7027 <a style=3D"color:rgb(77,77,79);ba= c