Re: Toronto client case

--00000000000009185c0646dc47e9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, I want to ensure we approach this situation thoughtfully and intentionally. To do so, can you review the following questions and provide clarity? - Can you clarify that Komal has stated explicitly that she believes she is a victim of discrimination? - If so, can you please provide a summary of her statement, if verbal, or forward the statement itself, if made in writing. - If she did not explicitly state this, can you share a summary of what made you believe she feels this way? - During on-call duty, where assistance was needed for client transfers, did Komal request assistance directly? - Are there specific duties that she has stated she is not able to complete? These answers will inform next steps. @Kristal Parris Once I have reviewed, I will schedule around 10-15 minutes with you to chat through our best approach. Thank you all! Thank you, Chantal Grinstead HR Generalist (West & Midwest) | TheKey *Work Mobile: *949-781-5944 *Zoom Phone: *531-224-4362 *ext *185323 *** I am located in the Central Time Zone and I am sending this at a time that suits my schedule. Please do not feel obligated to respond outside of your designated working hours. *** On Tue, Dec 23, 2025 at 9:02=E2=80=AFAM Kristal Parris wrote: > Agreed. I'll have a follow up conversation with her. > > Kristal Parris RN, BScN > Client Success Manager > TheKey LLC > Email: Kristal.Parris@thekey.com > Website: Thekey.com > > On Tue, Dec 23, 2025, 9:53=E2=80=AFAM Timothy Thomas wrot= e: > >> Understood, thanks Kristal. I'll wait for HR to chime in but I recommend >> we encourage her to speak with her doctor asap. >> >> On Tue, Dec 23, 2025 at 9:49=E2=80=AFAM Kristal Parris >> wrote: >> >>> Hi Tim, >>> >>> Thank you for checking in. I haven't heard back from HR but I spoke wit= h >>> Komal yesterday evening and discussed the option of her going on early = mat >>> leave and we will issue an ROE. >>> >>> She mentioned that she is alone and just wants to stay busy until her >>> due date. We had a reassuring conversation that Kathleen's needs are >>> progressing and so is her pregnancy which is a crossroad for us to whic= h we >>> need to consider Kathleen's care needs as well as her and her unborn. A= lso, >>> it's not that she isn't fit to work, rather, suitability is assessed >>> case-by-case, and she would be better suited for clients who aren't >>> completely dependent. She agreed. >>> >>> At this point, her shifts have decreased to two a week, and she was mad= e >>> aware of this change. Most likely we will need to issue an ROE within t= he >>> next month. >>> >>> Kristal Parris RN, BScN >>> Client Success Manager >>> Tel: 416-488-8777 >>> Email: kristal.parris@thekey.com >>> Website: TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> On Tue, Dec 23, 2025 at 9:40=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> @Kristal Parris Have you heard back from >>>> HR on this? >>>> >>>> She should be eligible for early maternity leave if she cannot complet= e >>>> her duties. We should counsel her to speak to her doctor and get medic= al >>>> leave. >>>> >>>> On Mon, Dec 22, 2025 at 2:58=E2=80=AFPM Joey Taylor >>>> wrote: >>>> >>>>> Keeping you both in the loop on this!! >>>>> I joined the Toronto call this AM and am supporting Kristal! >>>>> >>>>> Let me know if you need anything >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Kristal Parris >>>>> Date: Mon, Dec 22, 2025 at 2:34=E2=80=AFPM >>>>> Subject: Toronto client case >>>>> To: The Key HR Business Support >>>>> Cc: Joey Taylor >>>>> >>>>> >>>>> Hi HR support, >>>>> >>>>> I want to keep you updated on a current client of ours, Kathleen Brow= n >>>>> who is deemed palliative and receiving round the clock care at home. = One of >>>>> her caregivers is 7 months pregnant and doesn't appear capable of >>>>> performing full tasks safely. She is claiming discrimination. Please = see >>>>> notes below and attachments should anything escalate. >>>>> >>>>> - One of her caregivers, Komal M. She is 7 months pregnant and is >>>>> currently on her care team >>>>> >>>>> The POA requested her removal from the case for the safety of both th= e >>>>> client and herself. >>>>> >>>>> -During on-call duty, there have been several calls from her >>>>> requesting support and guidance to safely assist Kathleen with transf= ers >>>>> and other matters. >>>>> >>>>> -Kathleen's care needs appear to outweigh her ability to properly and >>>>> safely proivde care although she states otherwise. She also claims he= r >>>>> physician cleared her to work until the end of her pregnancy, which i= s >>>>> February 2026. >>>>> (*Do we need a signed FAF from her physician to clarify the duties >>>>> she can perform?)* >>>>> >>>>> -We are arranging coverage with her current care team at the moment- >>>>> POA wishes to have her on standby, if needed. >>>>> >>>>> -She is claiming it is discrimination based on her