Perfect thank you Steve, we will take this into account and make correct
adjustments going forward.
Warm regards,
On Tue, Apr 25, 2023 at 3:03 PM Steve Koyanagi <skoyanagi@thekey.com> wrote:
> Yes; confirming there is a law prohibiting credit card surcharges in
> Quebec and this was previously communicated to the finance team. (Adding
> Gary/Elizabeth from finance to this chain.)
>
> On Tue, Apr 25, 2023 at 11:57 AM Ali Malik <ali.malik@thekey.com> wrote:
>
>> Hi Steve,
>>
>> Tim thought we should bring this to your attention.
>>
>> I believe there has been a law setup recently for the province of Quebec
>> that we can no longer charge 2% creditcard fee to our clients that are
>> paying via creditcard.
>>
>> Would you mind looking into this?
>>
>> Tim please weigh in with any additional questions if you like @Timothy
>> Thomas <tt@thekey.com>
>>
>> Thank you,
>>
>> ---------- Forwarded message ---------
>> From: Ali Malik <ali.malik@thekey.com>
>> Date: Tue, Apr 25, 2023 at 2:22 PM
>> Subject: Re: Re credit card fees for Mme Annette Savoie
>> To: Joey Taylor <joey.taylor@thekey.com>
>> Cc: Vincenzo Nesparoli <vincenzo.nesparoli@thekey.com>, Timothy Thomas <
>> tt@thekey.com>, Maria Licoudis <mlicoudis@thekey.com>, Tim Thomas <
>> tthomas@thekey.com>
>>
>>
>> Thank you Joey,
>>
>> Initially we did not have clients on creditcard. Maybe only 1.
>>
>> Now we have quite a few.
>>
>> @Vincenzo Nesparoli <vincenzo.nesparoli@thekey.com> Please make
>> necessary corrections and do no charge creditcard fee going forward.
>>
>>
>>
>> On Tue, Apr 25, 2023 at 2:14 PM Joey Taylor <joey.taylor@thekey.com>
>> wrote:
>>
>>> Hi Ali,
>>>
>>> An email was sent on March 13th (I can forward it if needed) advising
>>> the following:
>>>
>>> "Good Afternoon,
>>> This is to advise that in Quebec, we are no longer allowed to charge a
>>> credit card fee (normally 2%) to clients who pay by credit card. Please
>>> note this is just for Quebec, the rest of Canada will operate as we used to.
>>> Let me know if you have any questions,".
>>>
>>> Thank you,
>>>
>>> On Tue, Apr 25, 2023 at 2:12 PM Vincenzo Nesparoli <
>>> vincenzo.nesparoli@thekey.com> wrote:
>>>
>>>> Where do we stand on this? Do we charge the credit card fee on not,
>>>>
>>>> On Tue, Apr 25, 2023 at 11:09 AM Ali Malik <ali.malik@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Joey,
>>>>>
>>>>> Thank you for this.
>>>>>
>>>>> @Timothy Thomas <tt@thekey.com> We have always charged clients 2% fee
>>>>> for creditcard in Quebec.
>>>>>
>>>>> Are we changing this now?
>>>>>
>>>>> We have recently been getting many creditcard clients onboarding. I
>>>>> think we might have like 5 now.
>>>>>
>>>>> thank you,
>>>>>
>>>>> On Tue, Apr 25, 2023 at 2:00 PM Joey Taylor <joey.taylor@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hey Ali,
>>>>>>
>>>>>> Just a reminder it is illegal to charge clients credit card fees in
>>>>>> Quebec so any client paying credit card should not be absorbing fees.
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> On Tue, Apr 25, 2023 at 1:57 PM Maria Licoudis <mlicoudis@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Ali,
>>>>>>>
>>>>>>> I was just speaking with daughter, Suzanne, apparently she has been
>>>>>>> charged credit card fees, can you please resend the invoice without the
>>>>>>> fees. Thank you.
>>>>>>>
>>>>>>> Best,
>>>>>>> Maria
>>>>>>>
>>>>>>>
>>>>>>> *Maria Licoudis RN*
>>>>>>>
>>>>>>> *Client Success Manager*
>>>>>>>
>>>>>>> 514-907-5065
>>>>>>>
>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>
>>>>>>> [image: TheKey]
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Joey Taylor
>>>>>>
>>>>>> *Regional Care Solutions Manager*
>>>>>>
>>>>>> 514-907-5065
>>>>>>
>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *Ali Malik*
>>>>> Manager - Financial Operations
>>>>>
>>>>>
>>>
>>> --
>>>
>>> Joey Taylor
>>>
>>> *Regional Care Solutions Manager*
>>>
>>> 514-907-5065
>>>
>>> TheKey.ca <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>
>>
>> --
>> *Ali Malik*
>> Manager - Financial Operations
>>
>>
>>
>> --
>> *Ali Malik*
>> Manager - Financial Operations
>>
>>
--
*Ali Malik*
Manager - Financial Operations