Re: Access to Salesforce for Claire McCorquodale and Kristal Parris

Hey Everyone,
I reached out to Mike Conner regarding Saviyant access request and we are
having a difficult time accessing the ticket request. I'm going to loop him
into this conversation as well.

@Mike Conner <mike.conner@thekey.com> - What information do we need from
the team to make sure that we are able to give the appropriate access out?



On Fri, Jun 14, 2024 at 12:30 PM Renee Drobek <renee.drobek@thekey.com>
wrote:

> Hi Audra,
> Let me look into this. From my understanding the access is provided by
> Saviyant rather than Salesforce, so let me see where the request is at
> right now in the process.
>
> Best Regards,
> Renee
>
> On Fri, Jun 14, 2024 at 12:07 PM Audra Williams <audraw@thekey.com> wrote:
>
>> @Renee Drobek <renee.drobek@thekey.com> can you please escalate this?
>>
>> Best,
>>
>> On Fri, Jun 14, 2024 at 8:59 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> 10 days and no response from SF support.
>>>
>>> Can I get authority to make changes?
>>>
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>>
>>> ---------- Forwarded message ---------
>>> From: Timon Page <timon.page@thekey.com>
>>> Date: Fri, Jun 14, 2024 at 11:41 AM
>>> Subject: Fwd: Access to Salesforce for Claire McCorquodale and Kristal
>>> Parris
>>> To: Timothy Thomas <tt@thekey.com>
>>>
>>>
>>> Hey Tim, here is the Salesforce ticket.
>>> Timon Page
>>> General Manager, Ontario
>>> *Please note my email address has changed:*
>>> timon.page@thekey.com
>>> Mobile: (437) 223-0841
>>> TheKey.com <https://thekey.com/>
>>> <https://thekey.com>
>>>
>>>
>>> ---------- Forwarded message ---------
>>> From: Timon Page <timon.page@thekey.com>
>>> Date: Tue, Jun 4, 2024 at 4:56 PM
>>> Subject: Access to Salesforce for Claire McCorquodale and Kristal Parris
>>> To: Sales Force IT Support <salesforcesupport@thekey.com>
>>>
>>>
>>> Hi
>>>
>>> I am looking to get access for my 2 new CSM hires. Please advise.
>>>
>>> Best regards,
>>>
>>> Timon Page
>>> General Manager, Ontario
>>> *Please note my email address has changed:*
>>> timon.page@thekey.com
>>> Mobile: (437) 223-0841
>>> TheKey.com <https://thekey.com/>
>>> <https://thekey.com>
>>>
>>
>>
>> --
>> Audra Williams
>> Director, Divisional Operations
>> (425) 757-7027
>> TheKey.com <https://www.thekey.com/>
>>
>>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>