Re: On-Call Coordinators Update

From
Danielle James <danielle.james@thekey.com>
To
Abby Cnossen <acnossen@thekey.com>
CC
Midwestleadership <midwestleadership@thekey.com>, Timothy Thomas <tt@thekey.com>
Date
Wed, 8 Jan 2025 12:18:28 -0600
Folder
INBOX
Would Julianna's over time be more than the $150 we would have to pay one
of the CGM to cover Sunday?


Danielle James LPN
*Milwaukee General Manager *
*Please note my email has changed:*
danielle.james@thekey.com <Danielle.James%20LPN%20@TheKey.com>
(414) 309-4827
(414) 219-0300
TheKey.com <https://www.thekey.com/>
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On Wed, Jan 8, 2025 at 12:13 PM Abby Cnossen <acnossen@thekey.com> wrote:

> Hello GM Team,
>
> I wanted to share updates regarding staffing changes and on-call coverage
> Tim and I discussed this morning. Please share the updates with your teams.
>
>    1.
>
>    *Renae Moller Departure*
>    - Renae Moller has left the company without notice, effective
>       immediately.
>    2.
>
>    *Weekend Coverage (Friday, 1/10/25, and Sunday, 1/12/25)*
>    - Caregiver Managers already scheduled will provide on-call coverage
>       for these days.
>       - *Thyviah* is unavailable this week due to a documented emergency
>       but is expected to return next week.
>       - *Julianna*, who has filled in during the week, will work her
>       scheduled *Saturday shift* but cannot take on additional weekend
>       shifts due to overtime.
>    3.
>
>    *Future On-Call Plan (Effective 1/13/25)*
>    - *Julianna* will permanently cover *Friday, Saturday, and Sunday
>       shifts*, replacing Renae.
>       - Recruitment is underway for an additional *On-Call Coordinator*
>       to work 1-2 days per week with per diem coverage.
>       - If there are any caregivers who have demonstrated great
>       professionalism who may be interested please let me know.
>    4.
>
>    *On-Call Coverage Process*
>    To ensure adequate support in the event of an emergency or requested
>    day off, Caregiver Managers may occasionally be asked to step in. The
>    process will follow these steps:
>    - *Step 1*: Request coverage from on-call coordinators.
>       - *Step 2*: Seek volunteers from Caregiver Managers.
>       - *Step 3*: Assign a Caregiver Manager from a predetermined list if
>       no one volunteers. Once assigned that Caregiver Manager will move to the
>       bottom of the rotation.
>
> Thank you for your flexibility and dedication during this on-going
> transition. Please reach out if you have any questions or need
> clarification.
>
> Best regards,
> --
> *Abby Cnossen*
> Manager of Quality and Service
> Call or text: 616-271-8243
> TheKey.com <http://Thekey.com>
>

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