Re: Canada & Call Center Support

From
Sharon Speirs <sspeirs@thekey.com>
To
Mark Warner <mark.warner@thekey.com>
CC
Gabrielle Wolfe <gwolfe@thekey.com>, Timothy Thomas <tt@thekey.com>
Date
Fri, 1 Mar 2024 07:44:48 -0800
Folder
INBOX
--0000000000002d72b206129b4259 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi there Thank you for this! Can you just use my 8x8 number? Sharon Mark are you able to get Elizabeth Manjarrez to be part of the on call ri g group as she is helping the Vancouver office on Sunday so will need calls to go to her Sharon, Speirs Canadian Staffing Manager 778 279 3634 TheKey.ca [image: TheKey] On Wed, Feb 28, 2024 at 8:07=E2=80=AFAM Mark Warner wrote: > I believe I have the test routing in place. All I need is a phone number > we'd like to use as the Mon-Wed Closed Hours call center destination. > Thanks! > > On Tue, Feb 27, 2024 at 9:54=E2=80=AFPM Sharon Speirs wrote: > >> Thank you both for your time today, much appreciated. We will review and >> start to make the necessary changes. >> Kind regards >> Sharon >> >> >> Sharon, Speirs >> >> Canadian Staffing Manager >> >> 778 279 3634 >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> >> >> On Tue, Feb 27, 2024 at 2:27=E2=80=AFPM Gabrielle Wolfe >> wrote: >> >>> Canada & Call Center Support >>> >>> >>> >>> Please find the links, below, to the after hours scheduling guide and >>> the clear care clean up tip sheet. I also included a tip sheet for >>> utilizing 8x8 to get ring group calls. >>> >>> After Hours Scheduling Process Guide: >>> https://docs.google.com/document/d/1I96lm98XFBp1bsIR7AzlcFJQnJnBZBBq/ed= it >>> >>> ClearCare Clean-up Tip Sheet: >>> https://docs.google.com/document/d/1taTOGTstRD1Unit3UAX76bYpLty0g32Q/ed= it >>> >>> 8x8 tip sheet: >>> https://docs.google.com/document/d/1T8L1FvxKiIThmaGGyF8Jrs92fRTNIvFW/ed= it >>> >>> Join with Google Meet >>> >>> Meeting link >>> meet.google.com/bjj-sghg-ajj >>> >>> Join by phone(US) +1 515-726-3194 >>> PIN: 395447671 >>> >>> More phone numbers >>> >>> Canada & Call Center Support >>> Tuesday Feb 27, 2024 =E2=8B=85 1:30pm =E2=80=93 2pm (Pacific Time - Los= Angeles) >>> Guests >>> Gabrielle Wolfe - organizer >>> Sharon Speirs >>> Timothy Thomas >>> Mark Warner >>> >> --0000000000002d72b206129b4259 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi there Thank you for this! = Can you just use my 8x8 number? Sh= aron Mark are you able to get Elizabeth Manjarrez to= be part of the on call ri g group as she is helping the Vancouver office o= n Sunday so will need calls to go to her=C2=A0 Sharon, Sp= eirs Canadian Staffing Manager 778 279 3634 TheKey.ca =C2=A0= =C2=A0 <img alt=3D"TheKey" src=3D= "https://lh5.googleusercontent.com/S1eF__AUy803OVxdIcTtsZ0eameDrN7q942s

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